The company YOCA SOLUTIONS, mindful of individual rights, particularly with regard to automated processing, and in a desire for transparency with its customers, has implemented a policy that outlines all of these processes, the purposes pursued by them, as well as the means of action available to individuals to best exercise their rights.
For any additional information on the protection of personal data, we invite you to visit: https://www.cnil.fr/.
The current version of these terms of use is the only one enforceable throughout the use of the site and until a new version replaces it.
Customer: any professional or capable natural person within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site subject to these general conditions.
Services: https://www.yoca-solutions.com provides Customers with:
Content: All elements constituting the information present on the Site, notably texts - images - videos.
Customer Information: Hereinafter referred to as "Information(s)" which correspond to all personal data that may be held by YOCA SOLUTIONS for account management, customer relationship management and for analysis and statistical purposes.
User: Internet user connecting to, using the aforementioned site.
Personal Information: "Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1.1 Presentation
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the website https://www.yoca-solutions.com are informed of the identity of the various parties involved in its implementation and monitoring:
Owner: SAS YOCA SOLUTIONS, share capital of 100 000,00 €, VAT number: FR11935045500 - 99 AVENUE ACHILLE PERETTI 92200 NEUILLY-SUR-SEINE, registered at Nanterre, Yoann PONCEOT.
Publication Manager: Yoann PONCEOT, in the capacity of Président.
The publication manager is either a natural person or a legal entity.
Webmaster: Yoca - contact@yoca-solutions.com.
Host: OVH - 2 rue Kellermann 59100 Roubaix 1007
Data Protection Officer: Yoca
1.2 Site Access
Access to the site and its use are strictly reserved for personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes and for any form of commercial solicitation, including the sending of unsolicited emails.
1.3 Site Content
All trademarks, photographs, texts, comments, illustrations, animated or still images, video sequences, sounds, as well as all computer applications that could be used to operate this site and more generally all elements reproduced or used on the site are protected by current laws under intellectual property.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.
1.4 Site Management
For proper site management, the publisher may at any time:
- suspend, interrupt, or limit access to all or part of the site, reserve site access, or certain parts of the site, to a specific category of Internet users;
- delete any information that might disrupt its operation or violate national or international laws, or Internet etiquette rules;
- suspend the site to make updates.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and Applicable International Regulations. The Customer may not in any way reuse, transfer or exploit for their own account all or part of the elements or works of the Site.
The use of the site https://www.yoca-solutions.com implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the site https://www.yoca-solutions.com are therefore invited to consult them regularly.
This website is normally accessible to users at all times. An interruption for technical maintenance may be decided by https://www.yoca-solutions.com, which will then endeavor to communicate to users beforehand the dates and times of the intervention. The website https://www.yoca-solutions.com is regularly updated by https://www.yoca-solutions.com responsible. Similarly, the legal notices may be modified at any time: they nevertheless bind the user, who is invited to refer to them as often as possible in order to review them.
The purpose of the website https://www.yoca-solutions.com is to provide information concerning all of the company's activities. https://www.yoca-solutions.com strives to provide on the site information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in updating, whether by its own doing or due to third party partners who provide this information.
All information indicated on the site https://www.yoca-solutions.com is given as an indication and is subject to change. Furthermore, the information on the site https://www.yoca-solutions.com is not exhaustive. It is given subject to modifications having been made since they were put online.
The site uses JavaScript technology. The website cannot be held responsible for material damage linked to the use of the site. Furthermore, the site user agrees to access the site using recent equipment, containing no viruses and with an up-to-date latest-generation browser. The site https://www.yoca-solutions.com is hosted by a provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 Hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance purposes, improvement of its infrastructures, failure of its infrastructures or if the Services and Services generate traffic deemed abnormal.
https://www.yoca-solutions.com and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment linked notably to network congestion preventing access to the server.
https://www.yoca-solutions.com owns the intellectual property rights and holds the rights of use on all elements accessible on the website, particularly the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the site's elements, regardless of the means or process used, is prohibited without prior written authorization from: YOCA SOLUTIONS.
Any unauthorized exploitation of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.
Yoca acts as the site's publisher. Yoca is responsible for the quality and truthfulness of the Content it publishes.
Yoca cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the website https://www.yoca-solutions.com, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
Yoca cannot also be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site https://www.yoca-solutions.com. Interactive spaces (possibility to ask questions in the contact space) are available to users.Yoca reserves the right to delete, without prior notice, any content posted in this space that would violate the applicable law in France, particularly the provisions relating to data protection. If applicable, Yoca also reserves the right to question the civil and/or criminal liability of the user, particularly in the event of racist, offensive, defamatory, or pornographic message, regardless of the medium used (text, photography...).
The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Data Collection Officers
For Personal Data collected as part of the creation of the User's personal account and its navigation on the Site, the controller of Personal Data is: YOCA SOLUTIONS.
https://www.yoca-solutions.com is represented by Yoca, its legal representative.
As the controller of the data it collects, https://www.yoca-solutions.com undertakes to comply with the framework of the legal provisions in force. It is particularly incumbent upon the Customer to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consent, with complete information on the processing of their personal data and to maintain a register of processing in line with reality. Whenever https://www.yoca-solutions.com processes Personal Data,https://www.yoca-solutions.com takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://www.yoca-solutions.com processes them.
7.2 Purpose of Collected Data
https://www.yoca-solutions.com may process all or part of the data:
• to enable navigation on the Site and the management and traceability of services and services ordered by the user: connection and use data of the Site, billing, order history, etc.
• to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for browsing, IP address, password (hashed)
• to improve navigation on the Site: connection and usage data
• to conduct optional satisfaction surveys on https://www.yoca-solutions.com: email address
• to conduct communication campaigns (SMS, email): telephone number, email address https://www.yoca-solutions.comdoes not market your personal data which is therefore only used out of necessity or for statistical and analytical purposes.
7.3 Right of Access, Rectification and Opposition
In accordance with European regulations in force, Users of https://www.yoca-solutions.com have the following rights:
• right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completeness of Users's data right of locking or erasure of Users's personal data (article 17 GDPR), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
• right to withdraw consent at any time (article 13-2c GDPR)
• right to limitation of processing of Users's data (article 18 GDPR)
• right to object to the processing of Users's data (article 21 GDPR)
• right to data portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR)
• right to define the fate of Users's data after their death and to choose to whom https://www.yoca-solutions.comshould communicate (or not) their data to a third party they have previously designated
As soon as YOCA SOLUTIONS becomes aware of the death of a User and in the absence of instructions from them, https://www.yoca-solutions.com undertakes to destroy their data, unless their retention proves necessary for evidential purposes or to meet a legal obligation.
If the User wishes to know how YOCA SOLUTIONS uses their Personal Data, asks to rectify it or opposes their processing, the User can contact https://www.yoca-solutions.com in writing at the following address: YOCA SOLUTIONS; 99 AVENUE ACHILLE PERETTI 92200 NEUILLY-SUR-SEINE.
In this case, the User must indicate the Personal Data that they would like https://www.yoca-solutions.comto correct, update or delete, identifying themselves precisely with a copy of an identity document (ID card or passport).
Requests to delete Personal Data will be subject to the obligations imposed on YOCA SOLUTIONSby law, particularly regarding the preservation or archiving of documents. Finally, Users of YOCA SOLUTIONScan file a complaint with the supervisory authorities, and particularly the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of Personal Data
https://www.yoca-solutions.com prohibits itself from processing, hosting or transferring the Information collected on its Customers to a country located outside the European Union or recognized as "inadequate" by the European Commission without first informing the customer. However, YOCA SOLUTIONS remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
YOCA SOLUTIONS undertakes to take all necessary precautions to preserve the security of the Information and particularly that they are not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of Customer Information is brought to the attention of YOCA SOLUTIONS, it shall promptly inform the Customer and communicate the corrective measures taken. Furthermorehttps://www.yoca-solutions.com does not collect any "sensitive data".
The User's Personal Data may be processed by subsidiaries of YOCA SOLUTIONS and subcontractors (service providers), exclusively to achieve the purposes of this policy.
Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of https://www.yoca-solutions.com Users are primarily our customer service agents.
No matter what efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we would notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our customers of all matters relating to the security of their account and providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the site https://www.yoca-solutions.com is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the purchase of https://www.yoca-solutions.com and its rights would allow the transmission of said information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data with respect to the user of the site https://www.yoca-solutions.com.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://www.yoca-solutions.comuses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.
When processing Personal Data, https://www.yoca-solutions.com takes all reasonable measures to protect it against any loss, misuse, unauthorized access, disclosure, alteration or destruction.
The site https://www.yoca-solutions.com contains a number of hypertext links to other sites. However, https://www.yoca-solutions.com does not have the possibility of verifying the content of the sites thus visited, and consequently will not assume any responsibility for this fact.
Unless you decide to disable cookies, you agree that the site can use them. You can at any time disable these cookies free of charge from the deactivation possibilities offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
9.1. "Cookies"
A "cookie" is a small information file sent to the User's browser and saved within the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet Service Provider, the User's operating system, and the date and time of access.
YOCA SOLUTIONS may process information about the User's visit to the Site, such as the pages consulted and the searches carried out. This information enables https://www.yoca-solutions.com to improve the content of the Site and the User's navigation.
Cookies facilitating navigation and/or the provision of services offered by the Site, the User can configure their browser to allow them to decide whether or not to accept them so that Cookies are saved in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure their browsing software so that the acceptance or rejection of Cookies is offered to them from time to time, before a Cookie is likely to be saved in their terminal. YOCA SOLUTIONS informs the User that, in this case, it may be that not all the functionalities of their browsing software are available.
If the User refuses the registration of Cookies in their terminal or browser, or if the User deletes those registered there, the User is informed that their navigation and experience on the Site may be limited. This could also be the case when YOCA SOLUTIONS or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.
If applicable, YOCA SOLUTIONS declines all responsibility for the consequences linked to the degraded functioning of the Site and any services offered by https://www.yoca-solutions.com, resulting (i) from the refusal of Cookies by the User (ii) the impossibility for https://www.yoca-solutions.com to save or consult the Cookies necessary for their operation due to the User's choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will let you know how to modify your wishes regarding Cookies.
At any time, the User can choose to express and modify their wishes regarding Cookies. YOCA SOLUTIONSmay also use external service providers to help collect and process the information described in this section.
Finally, by clicking on the icons dedicated to Twitter, Facebook, Linkedin and Google Plus social networks appearing on the Site https://www.yoca-solutions.com or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the mobile application of YOCA SOLUTIONS, Twitter, Facebook, Linkedin and Google Plus can also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals if you consent to them by continuing your navigation on the Website or the mobile application of YOCA SOLUTIONS. However, the User can at any time revoke their consent to YOCA SOLUTIONS depositing this type of cookies.
9.2. Internet Tags
YOCA SOLUTIONS may occasionally employ internet beacons (also called "tags", or action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements enabling users to access the Site, and on the various pages of it.
This technology allows https://www.yoca-solutions.com to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of this Site.
The external service provider may possibly collect information about visitors to the Site and other websites through these tags, compile reports on the Site's activity for https://www.yoca-solutions.com and provide other services relating to the use of it and the Internet.
Any dispute relating to the use of the site https://www.yoca-solutions.com is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Pamiers.
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